These Terms of Service ("Terms") govern the legal relationship between DentinCloud ("Company") and the clinic, dental professional, or authorised user ("User") accessing or using the platform. By accessing or using the platform, you agree to these Terms. If you do not agree, do not use the platform.

DentinCloud is a cloud-based practice management SaaS platform for dental clinics. Services include:

• Appointment and calendar management
• Patient records and treatment tracking
• Dental charting
• Billing and payment tracking
• Inventory management
• SMS/WhatsApp/Email notifications
• Reporting and analytics

The Company may add, modify, or remove features without prior notice. Uninterrupted or error-free operation of the service is not guaranteed.

Registration is required to use the platform. Users are responsible for the accuracy of the information provided and the security of their accounts. Any suspected unauthorised access must be reported immediately. Each account may only be used on behalf of one clinic or organisation; multi-user access requires an appropriate plan.

DentinCloud operates on a monthly or annual subscription model. Current plans and prices are published at dentincloud.com/pricing.

• Free plan: Provided within stated quota limits; additional features are subject to paid plans.
• Paid plans: Billed in advance for the selected period (monthly/annual).
• Annual plans: No refund for the remaining period if cancelled mid-year.
• Monthly plans: May be cancelled before the start of the next billing period.
• Price changes: Notified at least 30 days in advance.

DentinCloud grants the User a limited, non-transferable, non-exclusive licence to use the platform solely in accordance with these Terms.

The platform software, design, brand elements, and all content are the property of DentinCloud. Data uploaded by the User (patient records, etc.) belongs to the User; DentinCloud may access such data solely for the purpose of delivering the service.

The following uses are strictly prohibited:

• Using the platform for unlawful purposes
• Unauthorised access or exploitation of security vulnerabilities
• Uploading malicious software (viruses, malware, etc.)
• Processing third-party personal data without consent
• Transferring or reselling the licence
• Copying platform content or applying reverse engineering

Detected violations may result in account suspension or termination.

Clinic users engage DentinCloud as a "data processor" for patient data. The data processing relationship between the parties is governed by GDPR Article 28:

• DentinCloud processes data solely for the purpose of delivering the service.
• Confidentiality and security obligations are set out in the Privacy Policy.
• Sub-processors (hosting, payments, etc.) are required to meet adequate security standards.
• Data breach notification obligations are fulfilled in accordance with applicable law.

DentinCloud targets 99.5% monthly uptime. Scheduled maintenance is announced in advance. Downtime due to maintenance is excluded from the uptime calculation. DentinCloud shall not be liable for indirect damages arising from system outages.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE". THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

EXCEPT AS REQUIRED BY APPLICABLE MANDATORY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING BUT NOT LIMITED TO:

• Damages arising from system outages, server failures, or technical errors
• Damages resulting from unauthorised access, cyber attacks, malware, or data breaches — including exposure of passwords, patient information, or clinic data
• Damages caused by third-party services (payment providers, SMS/email providers, infrastructure)
• Damages arising from the User's incorrect data entry, unauthorised use, or security failure on the User's side
• Loss of business, loss of profit, loss of appointments or patients, reputational damage, or data loss
• Any indirect, incidental, special, consequential, or punitive damages
• Force majeure events: earthquake, flood, war, pandemic, power outages, internet infrastructure failures

In any event, the Company's total liability in any calendar year shall not exceed the total subscription fees paid by the User during that year. For users on the Free plan, the Company's liability is nil.

The User is solely responsible for ensuring the security of patient data and for compliance with applicable data protection law. DentinCloud provides only the technical infrastructure; ultimate responsibility for the lawful processing of patient data rests with the clinic.

These Terms are for informational purposes only and do not create any special legal duty beyond what is required by applicable law. You are encouraged to seek independent legal advice on compliance matters.

Users may close their account at any time. The Company may suspend or terminate an account without prior notice in the event of a breach of these Terms. After termination, data is retained for the periods specified in the Privacy Policy, then securely deleted.

These Terms are governed by Turkish law. Antalya courts and enforcement offices have jurisdiction over disputes. For users in the EU, applicable EU consumer protection law may additionally apply.

DentinCloud may amend these Terms with prior notice. Material changes will be communicated at least 14 days in advance by email or in-platform notification. Continued use of the platform after changes take effect constitutes acceptance of the updated Terms.

For contractual enquiries: [email protected]